Privacy & Data Protection
This Privacy Policy explains how we collect, use, store and protect personal information when you use our online casino and sportsbook services. We value your privacy and aim to be clear about what data we process, why we process it, and how you can manage your information.
Types of data we collect
We collect information that is necessary to operate your account, process transactions and provide safe gaming services. Data fall into three main categories: personal data, technical data and transactional data.
Personal data
Personal data include details you provide when registering or verifying your account, such as name, date of birth, address, email address and phone number. We may also collect identity documents and proof of address as part of verification and anti-fraud checks.
Technical data
Technical data are generated when you access our site or apps. This includes IP address, device and browser information, operating system, language preference and session data. We use these details to maintain security, improve performance and present a mobile-optimized experience.
Transactional data
Transactional data cover deposits, withdrawals, bets, game history and payment method details. We record transaction amounts, timestamps and payment references to process payments, detect irregular activity and comply with financial controls.
How we use your information
We use collected data to provide and improve our services, process payments, verify identity, prevent fraud and comply with legal obligations. Data also help us manage your account, respond to support requests and communicate important service information such as changes to terms or system maintenance.
Data protection practices
We implement administrative and technical safeguards to protect personal data from unauthorized access, loss or misuse. Access to personal information is limited to staff and partners who need it to perform their duties. Where appropriate we use encryption and secure transmission methods for sensitive data.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to remember preferences, analyze site usage and deliver relevant content. Some cookies are essential for the service to work, while others support analytics and marketing. You can manage cookie settings through your browser or in-account controls where available.
Information sharing and third parties
We may share personal data with service providers that help operate the platform, including payment processors, identity verification services, fraud prevention and analytics vendors. We require these providers to protect personal data and only process it for specified purposes. We do not sell personal data to third parties.
User rights
You have the right to access, correct or request deletion of your personal information, and to object to certain processing activities. To exercise these rights or to request a copy of your data, contact our support team. We will handle requests in a reasonable and timely manner and may ask for identity verification to protect your account.
Access, correction and deletion
To update your details, use your account settings or contact support. If you request account closure or data deletion, we will take steps to comply while retaining any information we are required to keep for record-keeping, fraud prevention or legal purposes.
Privacy policy updates
We may update this Privacy Policy to reflect changes in our practices. When we make material changes we will notify you via the account message area or email. Continued use of our services after changes indicates acceptance of the updated policy.
If you have questions about this Privacy Policy or wish to contact us, please reach out to [email protected].