Contact Us
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Reach out via live chat, email or phone for help with deposits, withdrawals, verification or gameplay. We aim for fast, practical responses and will guide you through account checks and bonus queries. For email, include your account ID and a short description to speed up handling.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, replies usually within a few hours) |
| General enquiries | [email protected] (non-urgent questions and account info) |
| Affiliate enquiries | [email protected] (partnerships and marketing) |
| Phone | +44 20 7946 0132 (voice support) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is our preferred method for detailed requests, account issues, or situations requiring explanations or documents. Please include a clear subject line, up-to-date contact details and your account ID where relevant to avoid delays. Attach any supporting files (PDFs or images) and we will reply with the required steps to resolve your query as quickly as possible.
Send us a message
Response Time
Our support team aims to respond quickly to all inquiries. Most messages are answered within one business day. Some requests involving account checks, KYC documents or payment investigations can take longer, depending on complexity and required verification. If you need urgent help, include relevant details in your initial message to speed up the process.
Feedback
We'd love to hear your feedback, suggestions, or ideas to make the site better. Please share any thoughts on games, payments, promotions, or usability - every comment helps. We review all submissions carefully and use them to improve our service and user experience, prioritizing clearer information and smoother play. Thanks for helping us shape a better platform.