Responsible Gambling

At Spin Sweet we want every player to enjoy safe, controlled play. We recognise that gambling should be a form of entertainment, not a source of stress or harm. This page explains how we protect players, the tools you can use to stay in control, and where to get help if gambling becomes a problem.

Player protection principles

We promote responsible gambling through clear rules, practical tools and attentive support. We aim to prevent underage play, detect risky behaviour early and act quickly when a player asks for help. We encourage sensible limits and transparent account controls so players can manage their activity with confidence.

Activity-control tools

You can control your account activity at any time from your profile. Available measures include deposit limits, loss limits, session reminders and temporary account breaks. Our support team can also assist with any settings you’re unsure about.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be reduced immediately through your account settings and increased only after a cooling-off period to discourage impulsive changes.

Loss limits

Loss limits let you cap the total amount you can lose over a chosen period. This helps keep play affordable and prevents chasing losses. Loss limits work alongside deposit limits for tighter control.

Time limits and reality checks

Use session reminders and time limits to avoid long play sessions. You can enable automatic prompts that show session length and spending, and set mandatory breaks after a set amount of play.

Self-exclusion and temporary breaks

If you need a full break, you can choose a temporary self-exclusion period or a longer-term block on your account. During self-exclusion your access will be restricted and promotional contact will stop. Self-exclusion options are irreversible until the chosen period ends.

Recognising signs of problematic behaviour

Watch for common warning signs such as increased time spent gambling, chasing losses, borrowing to gamble, or neglecting personal responsibilities. If you notice any of these in yourself or someone close to you, consider tightening limits or seeking support.

Tips for maintaining control

Set budgets and stick to them, use deposit and loss limits, take regular breaks, avoid gambling when stressed or under the influence, and do not treat gambling as a way to make money. Talk to our support team if you need help adjusting settings.

Professional help and support organisations

If you need external support, consider contacting organisations that specialise in problem gambling such as Gamblers Anonymous or Gambling Therapy. You can also contact our support team via live chat or email at [email protected] for guidance and to arrange account restrictions.