User Terms and Conditions
These Terms and Conditions describe the rules that apply when you use Spin Sweet. They explain our relationship with players, set out user responsibilities, and describe how account access, bonuses, payments and disputes are handled. By registering or playing you agree to comply with these terms and any additional rules published in your account or on the site.
Account responsibilities
You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account. Only one account is allowed per person, household, IP address or device unless we explicitly approve otherwise. You must provide accurate, current information during registration and whenever we request verification documents. We may suspend, limit or close accounts that show signs of fraud, bonus abuse, collusion or other irregular activity.
Eligibility requirements
To use our services you must meet the eligibility requirements published at registration. You must be at least 18 years old and legally permitted to gamble where you live. Residents of restricted jurisdictions are not eligible to register or claim certain promotions. We reserve the right to refuse registrations and to block access where local law or our policies require it.
Acceptable platform use
Use the platform lawfully and in good faith. Prohibited conduct includes using scripts or bots, attempting to manipulate games, using VPNs to bypass geo‑blocks, creating multiple accounts to claim bonuses, or engaging in any activity intended to defraud the site or other players. We may log and investigate suspicious patterns and take appropriate action including account closure and forfeiture of funds.
General bonus and promotion rules
Promotions and bonuses are governed by their specific terms as well as these general rules. Minimum qualifying deposits for many offers are typically €20. Deposit-match bonuses commonly require wagering of 40x the combined deposit and bonus before withdrawal. While wagering, the maximum bet is €10 per spin or game round unless stated otherwise. Game contributions vary - slots usually contribute fully while table and live games may contribute less or be excluded. Free spins, CashSpins and special offers may carry separate expiry periods and restrictions. Bonuses are generally limited to one per household or IP and may be withheld or cancelled in cases of abuse.
Deposits and withdrawals
Available payment methods vary by location and are shown in your cashier. Deposits are typically processed instantly and withdrawals are returned to the original method where possible. We may apply daily and monthly withdrawal caps; standard limits are approximately 5,000 EUR per day and 20,000 EUR per month. Withdrawals are subject to identity and source-of-funds verification. Verification documents should be uploaded when requested and are usually processed within 24-48 hours, though processing times may vary. Payment providers may apply fees or conversion charges independent of the platform.
Dispute resolution
If you have a complaint, contact our support team via live chat or email at [email protected] with full details. We will investigate and aim to resolve issues promptly. If a dispute cannot be resolved through normal support channels we will outline escalation steps in your account. Continued use of the site while a complaint is pending does not waive your right to raise the issue.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be notified via your account or on the site. Continued use of Spin Sweet after changes are posted constitutes acceptance of the updated terms. Always review the latest terms before playing or claiming promotions.